Feiten & vragen

Alles wat u waarschijnlijk wilt vragen, op één rustige plek.

Lidmaatschap, consulten, cursussen, retraites, Family Pathways, privacy, restituties, veiligheid, opzegging en hoe de app uw reis ondersteunt — eerlijk beantwoord en zonder verkoopdruk. Staat uw vraag er niet bij? Gebruik dan het klachtenformulier of Contactpagina en wij antwoorden persoonlijk.

We answer important questions directly so clients can understand what the platform does, what it does not do, and how your information is handled.

What is Make Baby Complete?

Make Baby Complete is a premium educational and guidance platform for women, couples, and families preparing for fertility, motherhood, parenthood, family life, and related family pathways. It combines structured courses, reflection tools, consultations, reports, app-based progress, and premium guidance services.

Is Make Baby Complete only theoretical?

No. The platform combines education, professional knowledge, practical family experience, trauma-informed awareness, relationship insight, and lived parenthood experience.

Who is Make Baby Complete for?

It is for women, couples, and families who want structured preparation, emotional clarity, relationship alignment, parenthood readiness, support planning, and premium guidance on their path to motherhood or parenthood.

Is this a medical platform?

No. Make Baby Complete is educational, reflective, and planning-oriented. It does not provide medical diagnosis, fertility-treatment advice, psychological diagnosis, legal advice, immigration advice, adoption approval, or guarantees of any outcome.

Are all services shown on the website available?

Yes. Services shown publicly should be actionable: available to buy, available to access, available to request, available for a custom quote, or available through a review / access-code process. Nothing on the public website is shown as "coming soon."

Why do some services require a custom quote?

Some premium services depend on the client's situation, scope, urgency, delivery format, document volume, support needs, or family pathway. These services require review before a fair quotation can be prepared.

Why do some services require an access code?

Some services, such as Family Pathways or specialist-reviewed pathways, require admin review before access. This protects clients, keeps the service legally safe, and ensures the right level of support.

What is the 6-Month Premium Guided Parenthood Pathway?

It is the flagship premium pathway for clients who want structured support over time, including course access, guidance sessions, progress tracking, reflection, and possible report eligibility depending on engagement and package rules.

How does the Store work?

The Store shows available packages, courses, reports, consultations, and premium services. Users can choose a service, view details, and either proceed to checkout, request a custom quote, or request access, depending on the type of service.

Why can't I pay immediately for every service?

Some services require personal review, custom quotation, or access-code approval before payment. This is necessary for case-specific services and legally sensitive pathways.

Is payment active now?

The checkout flow is fully prepared and guarded. Live payment depends on Stripe keys and webhook configuration being securely injected. Until then, checkout will show a calm readiness state rather than completing a real charge.

Do you ever grant access without verified payment?

No. Make Baby Complete never grants entitlement from a frontend success page alone. Access requires verified backend payment confirmation via Stripe webhook (or an explicit admin grant).

What is the app for?

The app is the private client area where users can access purchased services, course progress, assessments, reports, Family Pathways status, billing/access status, and personalised next-step guidance.

Should the app show the same services as the website?

Yes. Services shown publicly have matching app access, status, or request logic so the website and app feel like one unified ecosystem.

Can I track my progress?

Yes. The app tracks course progress, assessment results, report readiness, service status, and next-step recommendations where available.

Do you sell client data?

No. Make Baby Complete does not sell client personal data.

Do you use advertising tracking cookies?

No. Make Baby Complete is designed without advertising tracking cookies, behavioural tracking cookies, hidden marketing pixels, or third-party remarketing pixels.

What information do you collect?

The platform collects only the information you choose to provide inside the website or app, plus strictly necessary technical, security, payment, account, and service-delivery data.

Is my information shared with third parties?

Your information is not shared for advertising and is not sold. Limited service providers may be used only where technically necessary — for example secure hosting, payment processing, email delivery, account security, or legal compliance — and only for that specific purpose.

Can I download or delete my data?

Yes. The platform supports data-rights workflows: you can request a data download, correction, deletion, or support through the account / privacy area.

Does Make Baby Complete use external AI to analyse me?

No. The core guidance system is a platform-owned internal algorithm. It does not depend on paid external AI providers by default. `AI_PROVIDER` is set to `none` unless an operator explicitly enables an optional provider later.

What does the internal algorithm do?

It organises the client's own platform data — onboarding, course progress, assessments, preferences, consultations, and selected services — to suggest educational next steps, support needs, report readiness, and human review where appropriate.

Does the algorithm diagnose me?

No. The algorithm is educational, reflective, and planning-oriented. It does not diagnose, treat, approve adoption, provide legal advice, provide medical advice, or guarantee outcomes.

Can the algorithm recommend human review?

Yes. If answers suggest safety, legal, adoption, medical, emotional, or child-safety concerns, the system recommends human review instead of relying on automated guidance.

What is the Personal Fertility & Parenthood Strategy Report?

It is an educational and planning-oriented report based on the client's journey, profile, progress, selected services, and support needs. It is not a medical, psychological, legal, or forensic report.

Is the Personal Strategy Report included in the basic membership?

No. It is only included or eligible through selected qualifying premium pathways and only when enough meaningful information exists.

What is the Life Review & Parenthood Readiness Report?

It is a deeper premium custom-quote report for individuals, couples, or families who want a broader review of life context, strengths, vulnerabilities, family dynamics, support needs, and next steps.

Is the Life Review Report automatic?

No. It is a separate premium custom-quote service. It is not automatic and not included in the basic membership.

What is Family Pathways?

Family Pathways is a separate review-gated service for clients who want to explore lawful, official, agency-supervised adoption-orientation pathways or related family-transition preparation.

Is Make Baby Complete an adoption agency?

No. Make Baby Complete is not an adoption agency and does not approve adoption, arrange adoption, provide legal advice, provide immigration advice, or guarantee placement.

Does Make Baby Complete directly match children with families?

No. Any matching, placement, birth-family contact, or adoption process must occur only through licensed agencies, accredited bodies, central authorities, courts, government authorities, or officially recognised professionals.

Why is trauma-informed preparation important?

Adoption and family transition can involve identity, attachment, loss, culture, belonging, and emotional safety. The goal is not to promise a trauma-free outcome, but to reduce avoidable stress and support responsible preparation.

What is the Complete Parenthood Course?

It is a structured educational course for parenthood preparation, emotional readiness, practical planning, relationship reflection, and next-step clarity. It can be purchased as a full four-course bundle (€2,000) or as individual courses (€800 each).

Are the quizzes psychological diagnoses?

No. The assessments and quizzes are reflective tools. They help organise support needs and next steps but do not diagnose, treat, approve, or predict outcomes.

How are quiz results used?

Results help update dashboard guidance, report readiness, recommended services, and human-review flags where appropriate.

How can I submit a complaint?

You can submit a complaint through the Complaint Form at /complaints. Every complaint receives a reference number and enters the complaint-handling process.

Is the complaint form for emergencies?

No. The complaint form is not an emergency service. If there is immediate danger, self-harm, abuse, medical emergency, or child safety risk, contact local emergency services or qualified crisis support immediately.

Is complaint information private?

Yes. Complaint information is used to review and respond to the complaint. It is not sold, used for advertising, or published publicly.

Does Make Baby Complete guarantee pregnancy, adoption, healing, attachment, or parenthood?

No. The platform does not guarantee conception, pregnancy, adoption, placement, attachment, healing, parenthood, or any specific outcome.

Does Make Baby Complete replace professionals?

No. Clients should consult qualified medical, psychological, legal, fertility, adoption, immigration, or child-development professionals where appropriate.

What happens if a high-risk issue appears?

The platform recommends human review or appropriate professional support instead of giving automated conclusions.

Still have a question?

Get in touch or file a formal complaint.

For general enquiries, use the contact form. For formal complaints, use the Complaint Form — every complaint receives a reference number.